These Terms and Conditions (“Terms”) apply to purchases made through worvily.com.

worvily.com is operated by Xi'an Shuomeihe Trading Co., Ltd.

By submitting an order through our website, you acknowledge that you have read and understood these Terms and agree that your purchase is subject to these Terms and any other applicable policies available on worvily.com.

Scope of These Terms

These Terms apply to purchases of products offered through worvily.com.

Additional policies may also apply to your purchase, including our Shipping Policy, Return & Refund Policy, Payment & Security Policy, Privacy Policy, and Product Support & Care information.

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, functionality, pricing, images, and availability as accurately as possible.

WORVILY products may include:

Bathroom Tools designed to support everyday bathroom cleaning and maintenance. Wiping Supplies intended for routine surface care and household cleaning. Sweeping Tools designed to help collect dust, crumbs, and loose debris from floors and other suitable surfaces.

Our collection may include products with different materials, textures, handle configurations, detachable components, cleaning surfaces, and other functional features.

Actual product appearance may vary slightly due to screen or display settings, photography and lighting conditions, manufacturing tolerances, material or finish variations, product batch differences, or packaging and design updates.

Products featuring different materials, finishes, textures, colors, or functional details may have minor variations in appearance. Such variations are considered normal characteristics of manufacturing and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.

Product Requirements and Usage Information

Certain WORVILY products may include or require compatible components or accessories, such as detachable brush heads, extendable handles, connectors, replacement cleaning heads, wiping materials, mounting components, storage accessories, or other items specified on the relevant product page.

Customers are responsible for reviewing product information, specifications, dimensions, material details, compatibility information, and intended use before purchasing or using a product.

Product design, materials, components, configurations, and accessories may vary between different models or versions.

Unless expressly stated otherwise, WORVILY does not guarantee compatibility with third-party replacement parts, accessories, or components that have not been specified as compatible with the relevant product.

Customers should follow the applicable product instructions and care recommendations to help maintain product condition and usability.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

WORVILY reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving payment authorization failure, suspected fraud, unauthorized payment activity, inventory limitations, incorrect pricing or product information, shipping restrictions, duplicate or unusual orders, abuse of promotional offers, legal or regulatory restrictions, or other circumstances preventing reasonable fulfillment.

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider and applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: service@worvily.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered processing, picking or packing, fulfillment, shipping preparation, or dispatch.

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on worvily.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on the product model, product specifications, product variations, promotional eligibility, destination, applicable taxes, and shipping charges.

The final amount payable will be displayed during checkout before you complete your purchase.

WORVILY may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order and provide an appropriate refund if payment has already been collected.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, clearance charges, and local government or carrier fees.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device type, order value, and available payment services.

By submitting payment information, you confirm that you are authorized to use the selected payment method, the information provided is accurate and complete, and you authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

WORVILY may occasionally provide promotional benefits, including promotional pricing, discount codes, product bundles, limited-time offers, free or reduced shipping promotions, and other promotional benefits.

Promotional offers may include additional conditions, such as start and end dates, minimum purchase requirements, product exclusions, geographic restrictions, quantity limitations, customer eligibility requirements, and usage restrictions.

Unless otherwise stated, promotional offers cannot be combined, and discounts generally cannot be applied retroactively to completed orders.

WORVILY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

The specific terms displayed with an applicable promotion will govern that offer.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside WORVILY's reasonable control, including carrier operations, customs processing, weather conditions, transportation disruptions, holidays, remote delivery locations, and local delivery conditions.

Customers are responsible for providing complete and accurate shipping information during checkout.

WORVILY products may include extendable handles, detachable brush heads, wiping materials, connectors, storage accessories, or other components that require appropriate packaging.

We take reasonable measures to package products for transportation. Customers should inspect their orders promptly after delivery and contact us if products arrive damaged, defective, incorrect, or incomplete.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact WORVILY before returning a product so that our customer support team can review your request and provide the applicable instructions.

Return eligibility, return shipping costs, refund processing, and any permitted deductions will be handled in accordance with our applicable policies and legal obligations.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your WORVILY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving cleaning tools, handles, brush heads, wiping materials, connectors, detachable components, storage accessories, or other product parts.

We may request your order number, clear photographs of the product, photographs of the original packaging, a photograph of the shipping label where available, and a short video demonstrating the issue where applicable.

Please retain the product and original packaging until our customer support team has reviewed your request and provided further instructions.

Depending on the circumstances, our applicable policies, and applicable law, available solutions may include a replacement, refund, repair where appropriate, or another suitable resolution.

Product Use and Care

WORVILY products should be used only for their intended purpose and according to the applicable product instructions, technical specifications, safety information, care recommendations, and product-specific guidance.

Home Cleaning Products

For bathroom tools, wiping supplies, sweeping tools, and related household cleaning products, use each item according to its intended function and the instructions provided.

Select cleaning tools and materials that are suitable for the surface being cleaned. Where appropriate, test an unfamiliar cleaning method on a small, inconspicuous area before broader use.

Handle brush heads, wiping materials, extendable handles, connectors, detachable components, and other product parts carefully. Avoid unnecessary impact, excessive pressure, or force that could damage the product or the surface being cleaned.

Do not use cleaning products with chemicals, temperatures, or substances that may damage their materials unless the relevant product instructions specifically permit such use.

Stop using a product if it appears damaged, unstable, or unsuitable for continued use. Do not modify structural components or use replacement parts that are incompatible with the product.

Cleaning and Maintenance

Follow the product-specific cleaning and maintenance instructions provided with your item.

Where appropriate, rinse washable cleaning tools after use, remove accumulated dirt and residue, and allow the product to dry thoroughly before storage.

For reusable wiping materials, follow the recommended washing and care instructions. Avoid cleaning methods that may damage the fibers, coatings, or other materials.

Products with detachable heads, adjustable handles, connectors, or moving components should be assembled, adjusted, and maintained according to the applicable instructions.

Improper use, assembly, cleaning, or maintenance may damage the product and affect warranty eligibility where permitted by applicable law.

Indoor and Outdoor Use

The recommended usage environment depends on the design, materials, and intended purpose of each product.

Unless a product page specifically states otherwise, use WORVILY products according to their stated purpose and the instructions provided.

Products should be protected from unnecessary exposure to conditions that may cause deterioration, including excessive moisture, extreme temperatures, prolonged direct sunlight, unsuitable chemicals, or other damaging environments.

Any claim regarding outdoor suitability, water resistance, or specialized environmental performance applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements and specifications displayed on worvily.com are provided as product references.

Minor variations may occur due to manufacturing processes, measurement methods, material characteristics, product batch differences, or design updates.

Products may also show slight differences in color tone, finish, texture, dimensions, or other material details due to manufacturing and display conditions.

Such minor variations do not necessarily indicate a product defect. If you believe a product differs materially from its description or arrives with a defect, please contact our customer support team.

Product Support and Warranty

Certain WORVILY products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or in the applicable Product Support & Care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

For warranty inquiries, please contact service@worvily.com and include your order number, product name, and a description of the issue.

Personal Use

Products offered through worvily.com are intended primarily for lawful personal, household, or gift use unless otherwise agreed by WORVILY in writing.

Unauthorized commercial resale may be restricted where reasonably necessary and permitted by applicable law.

Customers are responsible for ensuring that their use of purchased products complies with applicable laws and the product's intended purpose.

Prohibited Activity

You may not use worvily.com or its purchasing systems for fraudulent transactions, unauthorized payment activity, abuse of discounts or promotions, manipulation of checkout systems, misuse of return or refund procedures, unauthorized resale where restricted, interference with website security, or other unlawful or deceptive activities.

WORVILY may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

These measures may include reviewing transactions, requesting reasonable verification, restricting certain activities, or canceling orders where permitted by applicable law.

Intellectual Property

Unless otherwise stated, website content, including WORVILY branding, logos, product descriptions, images, graphics, videos, website layouts, design elements, and original written content, is owned by, licensed to, or used with authorization by WORVILY, Xi'an Shuomeihe Trading Co., Ltd., or the applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Nothing in these Terms grants you ownership of or unrestricted rights to use our trademarks, copyrighted materials, or other intellectual property.

Third-Party Services

WORVILY may use third-party service providers to support e-commerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising services, fraud prevention, and website security.

Third-party services may operate under their own terms and privacy policies.

WORVILY is not responsible for independent third-party services that we do not control. Your use of such services may be subject to their applicable terms, policies, and legal requirements.

Electronic Communications

By placing an order or contacting us electronically, you agree that WORVILY may communicate with you electronically where appropriate.

Communications may include order confirmations, payment notifications, shipping updates, tracking information, customer support responses, return or refund communications, and security notices.

Electronic communications may be used to provide information about your transactions, respond to your inquiries, and administer our Services.

Marketing communications, where applicable, remain subject to relevant consent requirements and your available communication preferences.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy, subject to applicable law and any privacy rights available to you.

Please review our Privacy Policy for further information about cookies, third-party service providers, advertising and analytics technologies, data retention, and your privacy rights.

Disclaimer

To the fullest extent permitted by applicable law, worvily.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur due to materials, manufacturing processes, display settings, and other factors.

Nothing in this section excludes any guarantee, warranty, or consumer protection right that cannot legally be excluded under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, WORVILY and Xi'an Shuomeihe Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes liability that cannot legally be excluded, mandatory consumer rights, or remedies available under applicable consumer protection laws.

Any limitation of liability under these Terms applies only to the extent permitted by the laws governing the relevant transaction.

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to product conformity, defective products, repairs, replacements, returns, refunds, and cancellations.

Nothing in these Terms is intended to waive, exclude, or restrict rights that cannot legally be waived, excluded, or restricted.

Where mandatory consumer protection laws provide rights or remedies beyond those described in these Terms, those legal rights will continue to apply.

Changes to These Terms

WORVILY may update these Terms periodically to reflect changes in business operations, products or collections, website functionality, store policies, or legal requirements.

Updated versions will be posted on this page.

Your use of the website and any purchases you make will be subject to the applicable Terms and any mandatory legal requirements. Where required by law, we will provide notice of material changes or obtain any necessary consent.

Contact Us

If you have questions regarding these Terms, an order, a WORVILY product, or our store policies, please contact us through the official channel below.

Brand: WORVILY

Website: worvily.com

Legal Entity:Xi'an Shuomeihe Trading Co., Ltd.

Registered Address: Room 104, Unit 1, Building 5, Gongyuan Zhongyang, Qingxiao Road, Lianhu District, Xi’an, Shaanxi Province, China

Unified Social Credit Code: 91610104MAE9B4WA71

Customer Support Email: service@worvily.com

worvily.com is operated by Xi'an Shuomeihe Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

For order-related inquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.

WORVILY — Thoughtful Essentials for a Cleaner, More Organized Home.