At WORVILY, we are committed to providing a clear, fair, and reliable return experience. We want you to feel confident when choosing practical home care essentials designed to support a cleaner, more organized living environment.

This Return & Refund Policy applies to eligible purchases made through worvily.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team at service@worvily.com.

Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address information.

Please do not send products back without contacting us first. Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be unused or in like-new condition, free from customer-caused damage, unaltered, and returned with all original components and included accessories.

Where applicable, this includes detachable brush heads, handles, connectors, storage accessories, product inserts, care instructions, and other components supplied with the original order. Products should also be returned in their original protective packaging where reasonably possible.

Proof of purchase, such as an order number or order confirmation, may be required.

Because WORVILY products may include assembled cleaning tools, extendable handles, detachable components, specialized wiping materials, textured surfaces, or other product-specific features, returned items should be packaged carefully to help prevent damage or deterioration during transportation.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of excessive use, misuse, customer-caused scratches or breakage, unauthorized repair, modification, missing accessories or components, or damage caused by improper cleaning, storage, handling, or use.

For WORVILY cleaning products, return eligibility may depend on whether the item has been used beyond reasonable inspection purposes, exposed to cleaning agents or substances that affect its condition, modified, damaged, or otherwise handled in a manner inconsistent with the applicable return conditions.

Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns. These may include customized or personalized products, gift cards, products clearly marked as final sale, products damaged through misuse or improper handling, products modified or repaired without authorization, and products missing significant components because of customer handling.

Other products expressly identified as non-returnable before purchase may also be excluded from preference-based returns.

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved.

Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your WORVILY order promptly after delivery.

This is particularly important for products containing brush heads, extendable handles, detachable cleaning components, wiping materials, connectors, fasteners, storage accessories, or other product-specific parts.

If your order arrives broken, damaged, defective, incorrect, missing accessories, missing components, or otherwise incomplete, please contact us as soon as reasonably possible.

To help us review the issue, please provide your order number, product name, clear photographs of the product, photographs of the inner protective packaging, photographs of the outer shipping package, and a photograph of the shipping label where available. A short video demonstrating the issue may also be helpful.

For cleaning tools, photographs or videos may be particularly useful for issues involving loose handles, damaged brush heads, defective connectors, missing components, broken moving parts, or other functional problems.

After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.

6. Basic Product Checks Before Return

For certain product-related issues, our customer support team may first provide reasonable product checks or troubleshooting guidance.

Depending on the product, these checks may include confirming that the product has been assembled correctly, checking the connection between detachable components, reviewing handle adjustments or locking mechanisms, checking the attachment of brush heads or cleaning pads, and consulting the applicable product instructions or care information.

For products with multiple components, we may request photographs or additional information to help determine the nature of the issue.

You are not required to continue using any product that appears damaged, unsafe, or unsuitable for continued use.

7. Return Shipping Costs

For preference-based returns, including changes of mind, incorrect product selection by the customer, no longer wanting the product, products not matching personal preferences, or other reasons not caused by an error on our part, customers are generally responsible for return shipping costs where permitted by applicable law.

If WORVILY confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.

Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless otherwise expressly stated by WORVILY, the return results from an error on our part, the product was defective, damaged, or incorrectly supplied, or applicable law requires reimbursement.

Any decision regarding original shipping charges will be made in accordance with the circumstances of the return and applicable legal requirements.

9. Return Address

Return addresses may vary depending on the product type, fulfillment location, customer destination, warehouse location, logistics arrangements, and nature of the return.

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address and applicable instructions will be provided after your return request has been reviewed and approved.

10. Return Packaging

WORVILY products may include brush heads, extendable handles, wiping materials, detachable components, connectors, storage accessories, and other parts that require appropriate protection during transportation.

Customers should package returned products carefully to reduce the risk of damage during return shipping.

Where reasonably possible, please include the main product, all original accessories, detachable components, product inserts or instructions, original protective materials, original product packaging, and any other items originally included with the order.

Cleaning tools with extendable handles, detachable heads, or multiple assembled parts should be secured to help prevent movement, impact, bending, or damage inside the package. Reusable wiping materials should be returned in an appropriate condition and packaged in accordance with the applicable return instructions.

Customers are responsible for ensuring that preference-based returns are adequately packaged for shipping.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order.

Examples may include detachable brush heads, handle extensions, connectors, storage accessories, cleaning attachments, product manuals, protective packaging, or other included components.

Any deduction will be assessed based on the circumstances of the return and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm its identity, return eligibility, condition, reason for return, included accessories, and completeness of its components.

Where relevant, the inspection may also consider the condition of brush heads, wiping materials, handles, connectors, moving parts, surface finishes, and other product-specific details.

Approval of a return request does not necessarily mean that a refund has been approved before the returned product has been received and inspected.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method.

Once WORVILY issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times vary and are controlled by the relevant financial institution or payment provider.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from missing accessories, missing components, excessive use, customer-caused scratches or breakage, unauthorized modification, unauthorized repair, improper cleaning, improper handling, or damage caused after delivery.

For WORVILY products, this may include missing detachable cleaning heads, damaged handles, incomplete product sets, or components that cannot be reasonably restored to their original condition because of customer handling.

Any deduction will be assessed based on the individual circumstances of the return and applicable law.

15. Exchanges

Exchange availability depends on current product availability and inventory.

WORVILY products may be offered in different sizes, colors, materials, finishes, handle configurations, product sets, or other variations. The preferred replacement may not always be available.

Where direct exchanges are unavailable, an alternative may be to request a return for the eligible original product, complete the approved return process, and place a new order for the preferred product.

Please contact customer support before returning a product for exchange so that we can confirm availability and provide the appropriate instructions.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Email: service@worvily.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee cancellation once an order has entered processing, picking or packing, protective packaging, fulfillment, shipping preparation, or dispatch.

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so that we can review the shipment status, applicable carrier charges, product condition, return eligibility, and other relevant circumstances.

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if such costs resulted from refusal or failure to accept an otherwise valid delivery.

Any decision will be made in accordance with the circumstances of the shipment and applicable legal requirements.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time.

Products containing multiple components, extendable handles, detachable attachments, or materials requiring special protection may also need additional packaging for international return transportation.

Please contact us before sending any international return.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, and cancellation or withdrawal rights.

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective product, or order cancellation, please contact our customer support team through the official channel below.

Brand: WORVILY

Website: worvily.com

Legal Entity: Xi'an Shuomeihe Trading Co., Ltd.

Registered Address: Room 104, Unit 1, Building 5, Gongyuan Zhongyang, Qingxiao Road, Lianhu District, Xi’an, Shaanxi Province, China

Unified Social Credit Code: 91610104MAE9B4WA71

Customer Support Email: service@worvily.com

For order-related inquiries, please include your order number and the email address used at checkout.

For damaged products, defective components, or other product-related issues, please include clear photographs and videos where relevant so that our team can review the situation more efficiently.

For your security, please do not send complete credit card information, CVV or security codes, or account passwords by email.

worvily.com is owned and operated by Xi'an Shuomeihe Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

WORVILY — Thoughtful Essentials for a Cleaner, More Organized Home.