Welcome to WORVILY

At WORVILY, we are committed to providing responsive, reliable, and thoughtful customer support throughout your shopping experience. We believe that a well-maintained home begins with practical solutions, dependable products, and service you can trust.

Whether you need assistance with product information, usage guidance, order status, shipping, returns, damaged or incorrect items, or general questions about our home cleaning collection, our customer care team is here to help.

For inquiries regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through our official customer service email.

1. Customer Support by Email

Email: service@worvily.com

Our customer care team carefully reviews every inquiry and aims to provide a clear, helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related inquiries, please provide the product name, your order number if applicable, and a brief description of your question or concern. If relevant, include clear photographs or a short video showing the product's condition, assembly, operation, cleaning performance, or any issue you have encountered.

Providing these details helps our team understand your request more accurately and offer appropriate assistance as efficiently as possible.

2. Customer Support Hours

Customer Support Email: service@worvily.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during public holidays, promotional periods, or periods of unusually high inquiry volume. We appreciate your patience while our team works to address each request carefully.

3. Orders, Shipping & After-Sales Support

WORVILY is dedicated to making everyday home care more practical and convenient. Our customer support team can assist with order status and tracking, shipping and delivery inquiries, product information, assembly and usage guidance, product care recommendations, damaged or defective items, incorrect or incomplete orders, returns, after-sales inquiries, product specifications, and business or wholesale partnership opportunities.

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible. Include clear photographs of the product, its packaging, and any affected components so that our team can review the situation and determine the appropriate next steps.

We aim to handle every request with care, clarity, and attention to detail, helping you feel confident in your WORVILY shopping experience.

4. Product Support

WORVILY offers a considered collection of home cleaning essentials designed to support practical routines and well-organized living spaces. Our product range focuses on three core categories: Bathroom Tools, Wiping Supplies, and Sweeping Tools.

Our bathroom tools are designed to support everyday cleaning tasks in bathrooms and other household spaces. Our wiping supplies help with routine surface care and household maintenance, while our sweeping tools offer practical solutions for collecting dust, debris, and everyday messes.

If you need assistance with a WORVILY product, our customer care team can help with product dimensions, materials and finishes, product features, assembly and operation instructions, recommended cleaning methods, maintenance and storage, included accessories, product variations, and general product questions.

Product specifications and usage recommendations vary by item. When contacting us, please include the product name or relevant order details so that we can provide information suited to your specific purchase.

We believe that practical design should be supported by clear information. Our goal is to help you understand your products and incorporate them into your everyday home care routine with confidence.

5. Business & Wholesale Inquiries

WORVILY welcomes inquiries from retailers, distributors, commercial buyers, home care businesses, and potential business partners interested in practical household cleaning solutions.

For wholesale purchasing, distribution opportunities, bulk orders, or other commercial inquiries, please contact our team at service@worvily.com.

To help us understand your requirements, please use the subject line Business Inquiry or Wholesale Inquiry and include your company name, market or region, expected order volume, and a brief description of your business needs.

Our team welcomes relevant partnership inquiries and will review the information provided to determine the appropriate next steps.

6. Corporate Information

Brand Name: WORVILY

Website: worvily.com

Legal Entity: Xi'an Shuomeihe Trading Co., Ltd.

Unified Social Credit Code: 91610104MAE9B4WA71

Registered Business Address: Room 104, Unit 1, Building 5, Gongyuan Zhongyang, Qingxiao Road, Lianhu District, Xi’an, Shaanxi Province, China

Customer Support Email: service@worvily.com

The WORVILY online store is owned and operated by Xi'an Shuomeihe Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We're Here to Help

At WORVILY, we believe that everyday cleaning should feel more manageable, organized, and straightforward. From choosing the right bathroom tools and wiping supplies to finding practical sweeping solutions, we strive to make every stage of your shopping experience clear, convenient, and reliable.

If you have questions about our products, your order, delivery, or after-sales support, our customer care team is ready to assist.

Email: service@worvily.com

Thank you for choosing WORVILY and allowing us to be part of your everyday home care routine.

WORVILY — Thoughtful Essentials for a Cleaner, More Organized Home.