At WORVILY, we aim to provide a clear, dependable, and transparent shipping experience from the moment your order is placed until it arrives at your door.

Our collection includes practical home cleaning essentials across three core categories: Bathroom Tools, Wiping Supplies, and Sweeping Tools. We take care to prepare and package orders appropriately, using suitable protective materials where necessary to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain WORVILY products with multiple components, extendable handles, detachable cleaning heads, delicate materials, or special packaging requirements may require additional preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times may vary depending on the shipping destination, carrier availability, customs inspections or clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on the destination, product type, package size, and items included in your order.

Where promotional or free shipping options are available, eligibility and applicable conditions will be displayed before payment is completed.

Certain larger cleaning tools, multi-piece product sets, products with extended handles, or items requiring special packaging may need different shipping arrangements depending on the destination and transportation requirements.

Product Packaging and Protection

WORVILY products may include brush heads, wiping materials, extendable handles, detachable components, storage accessories, molded parts, or other items requiring appropriate packaging.

Where necessary, we use protective packaging materials designed to help reduce movement, surface friction, and impact during transportation.

We recommend handling your package carefully upon delivery and inspecting your order as soon as reasonably possible after opening.

Please retain the original packaging until you have confirmed that your order has arrived in satisfactory condition. This may also help facilitate the review of any shipping-related concerns.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking updates may appear only when the package reaches specific transit or delivery checkpoints.

If tracking information does not update immediately, this does not necessarily mean that your package has stopped moving. We recommend allowing reasonable time for the carrier to update its tracking system.

Delivery Delays

Although we work to support a reliable delivery experience through available logistics providers, occasional delays may occur due to circumstances outside our reasonable control.

These may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, and unexpected logistics delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and advise you on the appropriate next steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and other required delivery information before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update your shipping information before fulfillment begins. However, we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

WORVILY ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, customs clearance charges, or other fees imposed by local authorities or carriers.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

WORVILY does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers. Any applicable customs requirements and import obligations depend on the destination country and the circumstances of the shipment.

Products Damaged During Shipping

Although we take reasonable care when preparing and packaging orders, products may occasionally be damaged during transportation.

If your WORVILY product arrives damaged, broken, scratched, defective, or otherwise affected during shipping, please contact us as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the affected product, photographs of the inner packaging, photographs of the outer shipping box, and a photograph of the shipping label where available. A short video may also be helpful if the issue involves a damaged handle, detachable component, brush head, or other product feature.

Please do not discard the damaged product or its packaging until our customer support team has reviewed the issue and advised you on the next steps.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as a replacement, refund, or another available remedy.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact our customer support team so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or available resolution procedures.

Investigations and resolutions may depend on the individual carrier's policies, the tracking information available, and the specific circumstances of the shipment.

Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking your mailbox or usual delivery area, front or side entrances, building reception or mailroom, household members, neighbors, and any other designated delivery location.

You may also wish to contact the local delivery carrier for additional delivery information.

If you are still unable to locate your package, please contact us. We will review the available delivery information and help you determine the appropriate next steps.

Split Shipments

In some cases, products from the same order may be shipped separately due to inventory location, product size, packaging requirements, warehouse availability, or fulfillment arrangements.

For example, multiple cleaning tools or product sets within a single order may be dispatched in separate packages depending on inventory availability or packaging requirements.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because WORVILY chooses to split an order into multiple shipments.

Receiving Your Order

When receiving your WORVILY products, we recommend opening the package carefully, avoiding sharp tools near the product, and removing protective packaging without applying excessive force.

Please handle extendable handles, detachable brush heads, wiping materials, connectors, and other product components carefully. Inspect your order before disposing of the packaging and confirm that the included items match your order details.

If your product requires assembly, includes detachable components, or has specific cleaning and maintenance instructions, please review the applicable product information before use.

Following the recommended instructions helps you use and care for your WORVILY products appropriately.

Contact Us

If you have questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our customer support team through the official channel below.

Brand: WORVILY

Official Website: worvily.com

Legal Entity: Xi'an Shuomeihe Trading Co., Ltd.

Registered Address: Room 104, Unit 1, Building 5, Gongyuan Zhongyang, Qingxiao Road, Lianhu District, Xi’an, Shaanxi Province, China

Unified Social Credit Code: 91610104MAE9B4WA71

Customer Support Email: service@worvily.com

The WORVILY online store is owned and operated by Xi'an Shuomeihe Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged or product-related inquiries, photographs of the product and packaging, along with a brief description of the issue, will help us review the situation more effectively.

WORVILY — Thoughtful Essentials for a Cleaner, More Organized Home.