At WORVILY, we are committed to providing practical home cleaning essentials and a clear, reliable support experience for every customer.

Our products are selected to support everyday household care across three core categories: Bathroom Tools, Wiping Supplies, and Sweeping Tools. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to identify an appropriate solution.

90-Day Limited Warranty

Most WORVILY products purchased through worvily.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to eligible manufacturing defects or functional issues that occur during normal, intended use.

Depending on the circumstances, the available resolution may include a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.

The specific solution will depend on the nature of the issue, product availability, the circumstances of the warranty claim, and applicable consumer protection laws.

What Is Covered

Manufacturing Defects

Our limited warranty may cover defects in materials or workmanship that affect the normal operation, construction, or functionality of a WORVILY product.

Product Functionality Issues

Eligible issues may include manufacturing-related problems affecting brush heads, handles, detachable cleaning components, connectors, fasteners, moving parts, or other functional features.

Such issues must occur during normal, intended use and must not result from misuse, improper maintenance, accidental damage, or other excluded circumstances.

Structural Defects

The warranty may cover defects in product construction, assembly, or components that are not caused by accidental damage, improper handling, unauthorized modification, or misuse.

Products Damaged on Arrival

Products that arrive broken, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance.

Please contact our customer support team so that we can review the issue and determine the appropriate next steps.

What Is Not Covered

The limited warranty does not cover damage or issues caused by accidental drops, impacts, cracks, or breakage; improper installation or assembly; misuse or use outside the product's intended purpose; exposure to unsuitable cleaning agents, excessive heat, moisture, or other damaging conditions; normal wear and tear; cosmetic changes resulting from regular use; unauthorized repairs, modifications, or alterations; improper cleaning or maintenance; loss or theft; or damage occurring after the applicable warranty period.

For products containing reusable wiping materials, brush heads, or other components subject to regular contact with surfaces, ordinary deterioration resulting from normal use and cleaning is generally not considered a manufacturing defect.

Minor variations in color, finish, texture, dimensions, material characteristics, or decorative details are generally not considered defects when they do not affect normal product use.

Any exclusions under this section remain subject to applicable consumer protection laws.

Damaged or Defective Items

If your WORVILY product arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide your order number, the product name, your full name and email address, a brief description of the issue, clear photographs showing the problem, and a short video demonstrating the issue where possible.

If the item was damaged during shipping, photographs of the outer packaging, inner protective materials, and shipping label may also be helpful.

Please retain the original product and packaging until our customer support team has reviewed your request and advised you on the next steps.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team through the official contact information provided on our website.

Please include your order number, product name, a description of the issue, and supporting photographs or videos where relevant.

Our team aims to review your request and respond within 24–48 business hours (1–2 business days).

Additional information may be requested when necessary to clarify the issue, verify the product details, and determine an appropriate resolution.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer a comparable replacement product, a replacement component where available, store credit, or another appropriate solution.

Replacement availability may vary depending on current inventory and the nature of the claim.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to the nature of the issue, the applicable warranty conditions, our Return & Refund Policy, and any mandatory consumer rights that apply.

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Returns and Warranty Are Different

Our Return & Refund Policy applies to eligible purchase returns within the applicable return period and establishes the relevant return procedures and conditions.

Our Limited Warranty applies to qualifying manufacturing defects and product-related functional issues during the applicable warranty period.

These policies serve different purposes. Please review our Return & Refund Policy for complete information about return eligibility, return shipping, refunds, and related requirements.

Nothing in either policy limits consumer rights that cannot legally be excluded.

Shipping Damage

If your package appears damaged upon delivery, we recommend photographing the package before opening it.

If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, affected product, and damaged internal packaging where applicable.

For WORVILY products, photographs or a short video showing broken handles, damaged brush heads, defective connectors, missing components, or other visible problems can help us assess your request more efficiently.

Please retain the product and packaging until our team has reviewed the situation.

Product Care

To help maintain your WORVILY products in good condition, we recommend following the product instructions and using each item only for its intended purpose.

Handle brush heads, wiping materials, extendable handles, connectors, detachable components, and other product parts carefully. Use suitable cleaning methods and materials, avoid harsh chemicals unless specifically recommended, and protect products from excessive heat, moisture, or other unsuitable conditions.

Avoid excessive pulling, bending, twisting, or impact that could damage the product. Where applicable, rinse washable cleaning tools after use, allow them to dry thoroughly before storage, and keep accessories in a clean, appropriate location.

For products with adjustable handles, detachable heads, or moving components, follow the relevant assembly and maintenance instructions. Do not force, dismantle, or modify components beyond the instructions provided.

Improper use, assembly, cleaning, or maintenance may affect warranty eligibility where the issue results from such actions and exclusion is permitted by applicable law.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Depending on your location, you may have additional statutory rights relating to defective products, product conformity, repairs, replacements, returns, or refunds.

Nothing in this policy is intended to exclude, restrict, or replace any rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

Contact Us

If you have questions about a WORVILY product, warranty coverage, or an existing claim, please contact our customer support team through the official channel below.

Brand: WORVILY

Website: worvily.com

Legal Entity: Xi'an Shuomeihe Trading Co., Ltd.

Registered Address: Room 104, Unit 1, Building 5, Gongyuan Zhongyang, Qingxiao Road, Lianhu District, Xi’an, Shaanxi Province, China

Unified Social Credit Code: 91610104MAE9B4WA71

Customer Support Email: service@worvily.com

We aim to respond to customer inquiries within 24–48 business hours (1–2 business days).

The WORVILY online store is owned and operated by Xi'an Shuomeihe Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

WORVILY — Thoughtful Essentials for a Cleaner, More Organized Home.